Shipping Policy

Shipping Policy

Thank you for shopping with us! We want to make sure your shopping experience is as smooth as possible, so here’s everything you need to know about our shipping process.

Processing Time:

  • All orders are processed within 1-3 business days (excluding weekends and holidays).
  • Please note that processing time may vary depending on product availability or any special promotions we may be running.

Shipping Rates:

  • Shipping costs are calculated at checkout based on your location and the size/weight of the items in your order.
  • We offer free standard shipping on orders over $75.00 within the U.S.

Shipping Methods & Delivery Times:

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Typically delivered within 2-3 business days.
  • Overnight Shipping: Available for next-day delivery (order must be placed before 12 PM).

Note: Delivery times are estimates and may vary due to external factors, such as weather or courier delays.

International Shipping:

  • We do not offer international shipping at this time.

Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.
  • If you haven’t received your tracking information, please check your spam folder or contact our support team at thedonkeysden@gmail.com.

Shipping Address:

  • Please make sure to provide an accurate shipping address at checkout. We are not responsible for lost or delayed orders due to incorrect or incomplete address information.
  • If there is a mistake in your shipping address, please contact us as soon as possible to update it before the order is shipped.

Missing or Damaged Items:

  • If your order is missing an item or arrives damaged, please contact us immediately at thedonkeysden@gmail.com so we can resolve the issue for you.
  • We may request photos of the damage to help with the claims process.

Returns & Exchanges:

  • Our return and exchange policy can be found on the [Return/Exchange Policy page link].

If you have any further questions about shipping, feel free to reach out to us at thedonkeysden@gmail.com. We’re here to help!